Our AJ100 listed client is searching for a IT Support Engineer for their practice in London. In this role you will provide first and second line IT support services, acting as the first point of contact for all IT needs across the Practice.
As architects, landscape architects and urban designers, they create award winning buildings, living landscapes and thriving urban spaces, using inventive design to solve real life challenges. Putting people at the heart of there work, each of the projects is different but the driving force behind every one is the desire to create an environment that is beautiful, sustainable and functional.
Key responsibilities:
- First point of contact for IT assistance across the Practice
- Support and deliver technical IT solutions
- Ensure all tasks adhere to defined processes, company principlesand industry best practice
- Develop successful relationships within the Practice and withthird parties
- Own tasks from request until a satisfactory resolution has beenmet
- Identify opportunities for improvements to IT services, processes,and procedures.
- Manage the addition and removal of staff accounts and associatedhardware
- Provide training in software and hardware
- Carry out IT inductions for new staff
- Assist Head of IT and third-party partners out of hours whennecessary
- Ad hoc duties as required
Skills and experience:
- Previous IT support experience, working in a creative environment,preferably architectural. Minimum 2 years required
Required knowledge of:
- Microsoft Office / 365
- Active Directory / Group Policy management
- Networking including TCP/IP, DNS, DHCP, WAN, LAN
- Storage systems and virtualisation vmWare and hyper-V
- MDM device management experience
- Meeting room setup and management
- Knowledge for VPN technologies
- Experience of imaging PC’s
- Backup technologies – Veeam
- Autodesk Revit / Autocad
- Adobe Creative Cloud
- SketchUp
- Enscape
Preferred knowledge of:
- Newforma, Union Square, Mimecast, Open Asset
Qualifications required
- ITIL Foundation
- Degree or equivalent in Computer Science or related field
Personal attributes:
- Ability to prioritise and work to deadlines
- Excellent verbal and written communication skills
- A logical approach to problem solving and diagnostics
- Attention to detail
- Customer focused and approachable
